Privacy policy.

The rest of this page is the detail behind those sentences. It is written by the person who wrote the code, describing what the software actually does.

Pixel Labs Solutions LLC, a limited liability company formed in Georgia, USA, is the controller of the personal data described here.

5472 Southern Dr, Villa Rica, GA 30180, USA
pixellabsweb3@gmail.com

We are a small US company. We have not appointed an EU or UK representative, and we are not currently set up to serve customers who need a formal data-processing agreement. If you need one, write to us before you sign up rather than after.

Account information

Your email address, and a password if you set one. If you sign in with Google or GitHub, we receive your email address and basic profile information from that provider — not your password, and not access to anything else in those accounts.

What you submit

The topics and briefs you write, any settings you choose, and any images or video footage you upload for Eden to use. Please do not put personal information about other people, or anything confidential, into a brief — it is sent to third-party AI models to produce your video.

What we produce

The finished videos, plus the scripts and intermediate files made along the way, and a record of each job: when it ran, what it cost, whether it succeeded.

Payment information

Stripe handles card payments and holds your card details. We never receive or store your full card number. We keep a Stripe customer reference, your plan, your credit balance, and a ledger of every credit purchased and spent — that ledger is how billing is kept honest and is also our accounting record.

Technical information

Our hosting and infrastructure providers process standard request data such as your IP address and browser type in order to serve the site and defend it from abuse.

We also store a one-way hash of your IP address when you send us feedback, and only then. It is used to limit how many feedback submissions come from one place in a day. It is hashed with a secret so it cannot be turned back into an IP address, and it is never used to track browsing.

Support and feedback

If you email us or use the feedback widget, we keep the message and your address so we can reply and fix the thing.

• To provide the service — creating your account, producing and delivering videos, storing your files. This is necessary to perform our contract with you.
• To take payment — processing purchases, subscriptions, and the credit ledger. Contract, and our legal obligation to keep financial records.
• To keep the service safe and working — screening submissions against our content rules, rate-limiting abuse of the service, debugging failures. Our legitimate interest in running a service that is not abused.
• To communicate with you — account email, delivery notifications, and replies to your support messages. Contract and legitimate interest.
• To show what the product makes — the public gallery on this site, which is stocked with our own videos. Our legitimate interest in demonstrating the product. A video of yours is involved only if we deliberately choose to feature that one video, as described below and in the terms of service; you can tell us at any time not to.

We do not use your data for automated decision-making with legal effects. The automated content screen can refuse a submission — you can always email us and have a human look at it.

When you sign in, your session token is stored in your browser's local storage so you stay signed in. That is strictly necessary to keep you logged in, it is not shared with anyone, and clearing your browser data signs you out.

Our hosting provider may set cookies necessary for security and traffic routing. If we ever add analytics, this section will be updated before it goes live, not after.

We do not sell personal data, and we do not share it for advertising. We use the following service providers to run Eden, each receiving only what their job requires:

These providers are based in the United States, and your data is stored and processed there. If you are outside the US, using Eden means your information is transferred to the US.

We may also disclose information if we are legally required to, or to protect our rights or someone's safety. If the business is ever sold or merged, account data would transfer with it — we would tell you before that happened.

The videos you make are private. Every video is recorded as private the moment it is submitted, and the software never publishes one — the gallery on this site is stocked with our own work: the channels we run ourselves and the business showcases we briefed and produced.

The one exception is a deliberate act by a person here on one specific video: we can publish an individual finished video to the gallery by hand. Nothing about your plan, your balance, or how you submitted a video decides it, and no automated path can do it. If you would rather that never happen, email pixellabsweb3@gmail.com and we will not feature anything of yours. We will not ask you why.

If a video of yours is ever featured and you want it gone, email pixellabsweb3@gmail.com and we will remove it. You do not need to give a reason.

For the record: under an earlier arrangement, credits granted at signup were exchanged for a public screening of the video they produced. That arrangement has ended, and every video that screened under it has been taken down. The full rule is in the terms of service.

• Source assets you upload — kept until you delete them, so you can reuse them. They are not on the 60-day clock. You can remove them from your account at any time, which deletes the stored file.
• Account information — kept while your account exists, and deleted when you ask us to close it.
• Job history and the credit ledger — kept while your account exists. Records of payments are kept for up to 7 years after the transaction, because tax and accounting law requires it; that is the one category we cannot delete on request.
• Support messages — kept for up to 2 years.

Wherever you live, we will honour the following. You do not need to cite a law at us, and we will not ask you why.

• Access — get a copy of the personal data we hold about you.
• Export — receive it in a portable, machine-readable format.
• Correction — have anything inaccurate fixed.
• Deletion — have your account and its data removed, except the payment records we are legally required to retain.
• Objection and restriction — ask us to stop using your data for a particular purpose.
• Withdraw consent — where we rely on it, at any time, without affecting what came before.

Email pixellabsweb3@gmail.com from the address on your account. We will respond within 30 days. Deleting your account is currently a manual process on our side — there is no button for it yet — but the outcome is the same and the deletion is real.

If you are in the EU or UK you also have the right to complain to your data protection authority. If you are in California, we confirm we have not sold or shared personal information for cross-context behavioural advertising, and we will not discriminate against you for exercising any right above.

Traffic to the site is encrypted in transit. Passwords are handled by our authentication provider and stored hashed — we never see them. Video downloads use short-lived signed links rather than public URLs. Access to production systems is limited to the people who run Eden.

No service can promise perfect security, and we will not pretend otherwise. If we discover a breach affecting your personal data, we will notify you and the relevant authorities as the law requires, and we will tell you what actually happened.

Eden is not for children. You must be at least 18 to use it, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, email pixellabsweb3@gmail.com and we will delete the account and its data promptly.

If we change how we handle your data, we will update this page and the effective date at the top. For a material change — a new category of data, a new purpose, or an analytics provider — we will email the address on your account before it takes effect.

Questions about any of this go to pixellabsweb3@gmail.com. See also the terms of service and the refund policy.